Effective Date: August 7, 2026

Plain-language summary

We collect the details needed to respond to ride requests, messages, and reviews. We do not sell personal information. We limit access to business purposes and you may contact us to ask about or correct your information.

1. Information We Collect

We collect information necessary to provide our taxi services in Whitecourt and surrounding areas:

Booking Data: Your name, pickup/drop-off locations, phone number, and ride preferences when you request a taxi.
Contact Data: Information you provide when emailing, calling, or messaging us via WhatsApp.
Review Data: Feedback or reviews you choose to submit about our services.
Website Data: Basic analytics and cookies to help our website function properly.

2. How We Use Your Information

We use your personal information for the following purposes:

To dispatch vehicles and fulfill your ride requests.
To communicate about ride requests, quotes, confirmations, changes, and pickup details.
To respond to your inquiries and provide customer support.
To improve our services and website functionality.

Note: Submitting a booking request online does not guarantee a confirmed ride until acknowledged by our dispatch team.

3. Service Providers & Third Parties

We do not sell your personal information. We may share only the information needed with service providers that support website hosting, databases, mapping, analytics, communications, dispatch, or payment services if enabled. Google Maps and external social-media links operate under their own privacy policies.

4. Data Retention & Safeguards

We retain your information only as long as necessary to provide our services and fulfill legal or business obligations. We implement reasonable physical, technical, and administrative safeguards to protect your data against unauthorized access or disclosure.

5. Cookies & Analytics

Our website may use cookies to enhance your browsing experience and analyze site traffic. You can adjust your browser settings to decline cookies, though some website features may not function properly as a result.

6. Access & Correction Requests

You have the right to request access to or correction of your personal information held by Eagle River Cabs. To make a request, please contact us using the details below.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Phone: 780-396-9988
Email: eaglerivertaxi27@gmail.com
Address: 4920 51 Ave, Whitecourt, AB T7S 1V4

Privacy Policy